Understand
Define the problem, users, information sources, systems and constraints. Establish who owns the workflow and the result.
THE OUTCOMEA shared problem statement.
FROM QUESTION TO IMPLEMENTATION
Think clearly.
Build deliberately.
A clear path from the first useful question to an evaluated implementation. Scope, responsibilities and operating needs are agreed around each project.
Design
Agree the workflow, user experience, deployment options and measures that will be used to evaluate the project.
THE OUTCOMEA scoped plan and evaluation criteria.
Pilot
Build a limited implementation around an agreed use case and a controlled set of information.
THE OUTCOMEA focused implementation to test.
Evaluate
Compare the result with the baseline. Review errors, exceptions, operating costs and the experience of the people using it.
THE OUTCOMEEvidence for the next decision.
Deploy
Move forward when scope, acceptance criteria, access controls and operating responsibilities are agreed.
THE OUTCOMEAn accepted deployment and handover plan.
Operate
Review quality, manage changes and support the system under the agreed service arrangement.
THE OUTCOMENamed ownership and ongoing review.
MEASURE BEFORE YOU SCALE
A useful pilot answers a question.
Choose a limited workflow, agree what to measure and record the limitations. The result should help you make an informed decision about the next stage.
Consider data & deploymentLET’S BEGIN WITH YOUR AMBITION
Begin with
a useful question.
Tell us which task you would like to improve.
Start a project discussionA focused conversation is a useful first step.